Frequently asked questions
Frequently asked questions
From the list below choose one of our FAQs topics, then select an FAQ to read.
If you have a question which is not in this section, please contact us by sending an email or phone, see our customer service.
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With mail order plants, the power of the plant is stored in its root system. We understand they may not initially look as attractive as plants in a garden centre, but they are just as strong or even stronger.
Because people usually buy plants buy their appearance, plants are forced into flower to look attractive in a garden centre, but will get quite a shock once brought home and planted in your garden. They can take some time to fully recover if ever. Our plants do not waste any energy, they are hardened off and just waiting to boost into life in your garden.
The reason why plants arrive dry is because we try to prevent them from sweating and developing fungus quickly during transit, also the extra moisture would potentially damage the packaging or even make them heavier and in turn the cost of the shipping would be much more. We advise watering upon arrival and give the time to recover from the shock of being in a dark box for a few days. Your plants will appreciate this.
If you follow our guidelines enclosed, you will be rewarded in the growing season by watching your plants grow into mature and very strong plants.
The reason you will not see any flower heads on your plants when they arrive is because flower heads are delicate and wilt quickly during transit so we remove them before packing. Doing this also helps to promote new and bushy growth.
Do not be alarmed if you receive your plants without leaves, because in autumn and early spring these plants are deciduous, so it’s normal for them to look like that. This does not mean it’s dead; in fact it’s still very much alive.
There is always one way to know if something is dead or not and that's by scratching the bark hard with your thumbnail and if it’s green under the bark then it’s alive and will flourish in spring. However if it’s brown when you scratch, then it’s dead or dying. And in this case just contact us for your free replacement or your money back.
We mainly supply Herbaceous Perennials as bare roots. They are plants that will die down naturally to ground level in late autumn/winter and will re appear again next spring/summer. As they die down naturally, they may appear lifeless or as if they are dying but they are not, this is known as being dormant. You will be surprised just how quickly they develop once the temperature rises.
Rest assured your order is guaranteed so if you are still unhappy please contact our customer service. We wish you lots of success with your garden.
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How to enable cookies for Gardens4you.co.uk.
Just follow the instructions below to enable cookies for Gardens4you.co.uk. (Screenprints are from a PC using Windows XP, Other versions might look slightly different).
1. Open your control panel from the start button and click on the internet options
2. Within internet options click on the Privacy tab to open the Privacy settings.
3. Click on the sites button to go to the manage sites page
4. Enter the website in the address of website field: www.gardens4you.co.uk and click on the allow button
5. Check if the website is now mentioned as a managed website and press the OK button.
You should now be able to checkout properly, if you still experience problems, contact customer service to help you out
You may also notice this name on your bank statements. This is the name of the company that takes care of order fullfillment for both Gardens4you.co.uk, Gardens4you.eu, Gardens4you.ie, bulbsdirect.com, MeinGartenshop.de, MeinGartenshop.at, www.jardinpourvous.com and several other garden relateded websites and it takes care of the financial handling and logistics for all these websites.
1. Due to a great demand, we sold so much of it during the day that we sold out. Stock will be updated again overnight; usually there will be stock again next day or a few days later.
2. It's a seasonal item that we do not ship yet.
You can click on the "ïnform me when available" button and we will send you an email when the item becomes available for shipment. In both cases we want to prevent selling something to you that we do not have! The stock show on the website is usually not our total available stock, it is the stock reserved for this website. Should you want to place a larger quantity than shown on the website, contact our customer service, they will be able to boost stock for this specific item so you will be able to place your order.
This screen looks different from the normal web pages on our site. In case you pay through RBS World Pay it will show you an overview of your order (we send that info to the RBS World Pay Server) and will ask you to enter your credit card details, Pay Pal will ask you to login on your Pay Pal account and finish payment that way.
The actual verification of your card and payment is done on the RBS World Pay or Pay Pal Server. After payment has been done you are transferred back to our website together with the information if the payment succeeded or not. We will display a message if the order was completed and will send you an email as confirmation if it was a success. You can always check your status in your account under orders. The advantage of this process is that we do not need to store any credit card information on our server or website. It is all stored with World Pay or Pay Pal.
A cookie is just a key written on your pc/Apple so the shopper can keep track of what is in your basket and the Credit Card Company uses it to make sure that the person shown the payment information is actually the same person that placed the order.
Due to strict security settings on some pc/Apples the website might not be able to place this cookie, causing either a failure to put anything in your basket or an error during the payment processing ("order not found or already paid"). If this is the case please try another pc. If you experience these problems using a PC change your internet settings in the control panel:
Please see in our Terms and Conditions for our Return Policy, any questions please contact customer service.
Bulbs and Perennials planted in autumn will not flower until spring or summer, so be patient.. it will be worth it, when it comes to gardening, patience isn’t just a virtue it’s essential!
There is actually nothing wrong with these plants, they are still in their dormant state when being shipped. It is a natural behaviour for these plants that everything above ground dies down. It stores all it's energy in its roots and will soon resprout when planted. The same goes for Shrubs that might have shed all their leaves in Fall or not yet developed New leaves in spring. I both cases there is no need to worry all plants and shurbs have been inspected just before they were shipped and are in fine condition. Because they do not yet have leaves they much better withstand travelling and will have less stress when planted. However if you are in doubt you can always contact our customerservice (see contact us button on homepage).
In spring we hold orders until all danger of frost has passed (March). In autumn we hold orders until the temperature drops and the soil cools down a little (September).
Once each season begins (spring and autumn) or dispatch time are as follows:
If you place the order on a working day, it will be shipped the following work day from Holland. If the order is placed on the weekend and you choose the ASAP option, it will leave on the Monday accordingly. We will inform you via email as soon as it leaves the warehouse and when you can expect it. Delivery usually takes on average 2-3 working days to arrive. Any questions please contact the customer service. Any questions please contact the customer service.
For orders outside UK different shipping times apply depending on destination, email our customer service for details
In spring this can happen if you order Shrubs and summer plants at the same time. Shrubs will be shipped and can be planted from mid Feb, but summerplants are not shipped until mid April because the risk of frost. In that case we will ship our shurbs in February and the remainder of your order (the summerplants) in April. Keep an eye on the deliverydates mentioned on the detail pages of you want to prevent this from happening, you are free to order shrups in Feb and summerplants in April!
From mid april onwards everything is shippable, however sometimes there might be a short delay in getting some of the products in. This hardly ever happens but if it does, we usually still get the order comple and shipped within a week, if not we will split the shipment.
In all cases your order confirmation that we send along in the box will clearly show the status of your order, shippingcost is not affected by multiple shipments.
We try to get everything to you ASAP!.
If you do not want this to happen, take the availability dates of the products into consideration and order the items when they are actually available.
What if my item is out of stock?
We try to keep accurate stock of all items we sell on the website. However some items that are on the website might show out of stock. There are 3 possible reasons for this.
1. Due to a great demand, we sold so much of it during the day that we sold out. Stock will be updated again overnight; usually there will be stock again next day or a few days later.
2. It's a seasonal item that we do not ship yet. You can click on the "email stock" button and we will send you an email when the item becomes available for shipment.
3. Our warehouse manager is unable to obtain the item for the active season.
In the cases above we want to prevent selling something to you that we do not have! Should you want to place a larger quantity than shown on the website, contact our customer service for advice
What is the size of my plants/bulbs?
You will find information on how the product is supplied within the offer within the article bock. If supplied as bulbs it will say size 10/12cm, this means the bulbs are10 - 12 cm in circumference. Bulb sizes are measured in centimeters all over the world. One cm is approx 0.4" If its supplied as a rhizome, corm, tuber or a fibrous root then we will call it a bare root plant.
PayPal statement
When you pay using Pay Pal you may notice that the actual payment is done to B.J. Floradirect b.v. instead of Bulbsdirect b.v. You may also notice this name on your bank statements. B.J. Floradirect is the name of the sister company that takes care of order fullfillment for Bulbsdirect.com and several other of our european garden relateded websites and it takes care of the financial handling and logistics for all these websites. Therefore this name appears on your statement, it's a normal situation.